Privacy Policy
Last Updated: [Insert Date]
Blueray Concepts, LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, purchase products or services, create a client account, use our hosting services, download BRC Labs plugins, or communicate with us.
By using our website, products, services, or BRC Labs plugins, you agree to this Privacy Policy.
1. Who We Are
Blueray Concepts, LLC provides graphic design, website design, website hosting, domain services, print materials, custom branded products, commercial embroidery, dye sublimation, decals, labels, laser engraving, promotional products, and BRC Labs WordPress plugins.
BRC Labs is the WordPress plugin division of Blueray Concepts, LLC.
2. Information We Collect
We may collect information you provide directly to us, including:
- Name
- Business or organization name
- Email address
- Phone number
- Mailing address or billing address
- Website URL
- Domain name
- Project details
- Quote request information
- Uploaded artwork, logos, images, or files
- Account login information
- Billing and payment information
- Support requests
- Email communications
- Product or service order details
We may also collect technical information automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Approximate location based on IP address
- Date and time of visit
- Cookies and similar tracking information
3. Information Collected Through Client Accounts and Orders
When you purchase products or services, create an account, pay an invoice, or use our client area, we may collect and store information needed to process your order, provide support, manage services, issue licenses, deliver downloads, and maintain records.
This may include:
- Client account details
- Products and services purchased
- Invoice and payment history
- Domain registrations and renewals
- Hosting service details
- Software license keys
- Download access records
- Support tickets and correspondence
Payments may be processed by third-party payment providers. We do not store complete credit card numbers on our website.
4. BRC Labs Plugin Information
BRC Labs plugins may collect or process information needed to operate plugin features, verify licenses, provide updates, enable downloads, provide support, or improve functionality.
Depending on the plugin and features used, this may include:
- Website URL
- WordPress version
- Plugin version
- License key status
- Server or environment information
- Administrative email address
- Error reports or support information
- Files uploaded through the plugin
- File names, file paths, file types, file sizes, and upload dates
- User roles or permission settings related to plugin features
- Download logs, access logs, or webhook event records if enabled
BRC Labs plugins that allow file uploads, file directories, cloud storage, share links, file request links, or webhooks may process files and related metadata according to the settings configured by the website owner.
Website owners using BRC Labs plugins are responsible for informing their own users how files and personal information are collected, stored, shared, and protected on their website.
5. How We Use Information
We may use collected information to:
- Respond to quote requests
- Communicate with customers
- Provide products and services
- Process orders and payments
- Create and manage client accounts
- Register or transfer domains
- Provide website hosting
- Complete design, print, apparel, engraving, or custom product orders
- Deliver plugin downloads and license keys
- Verify software licenses
- Provide updates and support
- Troubleshoot website, hosting, or plugin issues
- Send invoices, receipts, reminders, and service notices
- Improve our website, products, and services
- Protect against fraud, abuse, spam, security threats, or unauthorized access
- Comply with legal, tax, accounting, and business obligations
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, operate the client area, analyze traffic, secure accounts, and support website features.
Third-party services, such as analytics tools, payment processors, embedded content, spam protection tools, or advertising platforms, may also use cookies or tracking technologies.
You can adjust your browser settings to block or delete cookies, but some website features may not work properly without them.
7. Email Communications
We may send emails related to:
- Quotes and project communication
- Orders and invoices
- Account notices
- Hosting notices
- Domain renewal reminders
- Plugin licenses and updates
- Support requests
- Service changes
- Security notices
- Marketing or promotional updates, where permitted
You may unsubscribe from marketing emails when an unsubscribe option is provided. Transactional and service-related emails may still be sent when necessary to provide services.
8. File Uploads and Customer Artwork
If you upload artwork, logos, images, documents, or other files, we may use those files to provide the requested service or product.
Customer-uploaded files may be stored in our website, email, project systems, client area, hosting account, cloud storage, or internal production systems as needed to complete your project.
Do not upload files you do not have the right to use.
9. How We Share Information
We do not sell personal information.
We may share information with trusted third parties when necessary to operate our business, provide services, or complete customer orders. These may include:
- Payment processors
- Domain registrars
- Hosting providers
- Email service providers
- Shipping providers
- Print vendors
- Apparel and production vendors
- Cloud storage providers
- Software tools and support systems
- Security and spam prevention services
- Legal, tax, or accounting professionals
We may also disclose information when required by law, to protect our rights, to investigate fraud or security issues, or to comply with legal obligations.
10. Third-Party Websites and Services
Our website, client area, emails, or plugins may link to third-party websites or services. We are not responsible for the privacy practices, security, policies, or content of third-party websites.
You should review the privacy policies and terms of any third-party services you use.
11. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, email system, server, plugin, or online transmission is completely secure. You use our website and services at your own risk.
Customers are responsible for keeping their account passwords secure and notifying us if they believe their account has been compromised.
12. Data Retention
We keep personal information only as long as reasonably necessary for business, legal, tax, accounting, support, service, licensing, or operational purposes.
Some records may be retained longer when necessary to maintain service history, license records, invoices, domain records, project records, support history, or legal compliance.
13. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information we hold about you, subject to legal, business, security, and recordkeeping requirements.
You may also:
- Update your client account information
- Request correction of inaccurate information
- Unsubscribe from marketing emails
- Ask questions about how your information is used
- Request deletion of information where legally and practically possible
14. California Privacy Notice
If you are a California resident, you may have additional privacy rights under California law if Blueray Concepts, LLC is considered a covered business under applicable privacy laws.
These rights may include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, the right to limit use of sensitive personal information, and the right not to be discriminated against for exercising privacy rights.
Blueray Concepts, LLC does not sell personal information.
To submit a privacy request, contact us using the information below.
15. Children’s Privacy
Our website, products, services, and BRC Labs plugins are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.
16. International Users
If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States or by service providers located in other regions.
17. Website Owners Using BRC Labs Plugins
If you install or use a BRC Labs plugin on your own website, you are responsible for your website’s privacy notices, legal compliance, user permissions, file handling, and data protection practices.
Depending on how you configure the plugin, your website may collect uploads, file metadata, user information, download logs, request links, webhook data, or cloud storage records. You should disclose these practices in your own privacy policy.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of our website, products, services, downloads, plugins, or client area means you accept the updated Privacy Policy.
19. Contact Information
Questions about this Privacy Policy may be sent to:
Blueray Concepts, LLC
Email: sales@bluerayconcepts.com
Website: https://www.bluerayconcepts.com
